6/1/2009
 
greatrun.org > faq 6 January 2009
 
 
 
CUSTOMER SERVICE INFORMATION
FREQUENTLY ASKED QUESTIONS

Have you got a query? PLEASE see the questions below as it is extremely likely that your question will be in the list. Please take the time to read through the questions. If your question is NOT below or cannot be answered then please email info@greatrun.org. It will take approximately 3 working days to answer your query and up to 5 working days at unseasonably busy periods.

BUPA GREAT NORTH RUN
Question Answer
I have not received my 2008 Bupa Great North Run Certificate? Go
I have a questions regarding Great Run Photos? Go
I am a Bupa Great North Run Gold Member, when will I receive information regarding entering for 2009? Go
I deferred my Bupa Great North Run 2008 place, when will I receive details regarding 2009? Go
What is the date of the 2009 Bupa Great North Run Go
I am a Bupa Great North Run Gold Member, however my membership has now expired. How do I rejoin? Go
HOW DO I SIGN UP FOR THE 2009 BUPA GREAT NORTH RUN Go

BUPA GREAT SOUTH RUN
Question Answer
I have a questions regarding Great Run Photos? Go
I deferred my Bupa Great South Run 2008 place, when will I receive details regarding 2009? Go

BUPA GREAT WINTER RUN
Question Answer
Help! I have not received my race pack for the 2009 Bupa Great Winter Run Go


 

QI have not received my 2008 Bupa Great North Run Certificate?
AAs part of our environmental policy and as we build our site of web services we are actively removing paper based communications from our business and replacing them with electronic versions. This move means we will not be producing a paper based results magazine or certificate post race, instead we are offering the opportunity of downloading your personalised certificate from our Great Run website. This is offered free of charge when purchasing photos, or for a small charge of £2.99 if not. The charge is to cover production and download costs.

As this service has been removed we have added additional services to our website which are all provided free of charge. This includes all our online training and communication services as well as free SMS results. Of course if you do not want to use this service you can still gain your results and split times free from our on-line results service.

Back to the Top >>

 

QI have a questions regarding Great Run Photos?
AIf you have queries regarding Great Run Photos please click here.
Back to the Top >>

 

QI am a Bupa Great North Run Gold Member, when will I receive information regarding entering for 2009?
AAn email will be sent in December 2008 to all gold members regarding how they can pay for thier priority place in the 2009 Bupa Great North Run.

Back to the Top >>

 

QI deferred my Bupa Great North Run 2008 place, when will I receive details regarding 2009?
AAn email will be sent to all Bupa Great North Run 2008 deferred entries w/c 1st December 2008 with details how they can register for 2009.
Back to the Top >>

 

QWhat is the date of the 2009 Bupa Great North Run
AThe 2009 Bupa Great North Run will take place on Sunday 20th September 2009.

This date has been moved two weeks prior from the provisional date of Sunday 4th October 2009. This is due to the BBC scheduling.

If you enjoyed a fantastic day out at this year's run and want to do it again, or simply watched it on TV and fancy having a go next year, make sure you don't miss out and sign-up for our Reminder Service - we will email you as soon as the ballot opens.

To register your interest Please click here.

Back to the Top >>

 

QI am a Bupa Great North Run Gold Member, however my membership has now expired. How do I rejoin?
AAn email will be sent in December 2008 to all expired members regarding rejoining the Bupa Great North Run Gold Membership Scheme.
Back to the Top >>

 

QHOW DO I SIGN UP FOR THE 2009 BUPA GREAT NORTH RUN
AIf you enjoyed a fantastic day out at this year's run and want to do it again, or simply watched it on TV and fancy having a go next year, make sure you don't miss out and sign-up for our Reminder Service - we will email you as soon as the ballot opens.

To register your interest Please click here.

The date for the 2009 Bupa Great North Run is Sunday 20th September 2009.

Back to the Top >>

 

QI have a questions regarding Great Run Photos?
AIf you have queries regarding Great Run Photos please click here.
Back to the Top >>

 

QI deferred my Bupa Great South Run 2008 place, when will I receive details regarding 2009?
APriority entry is now open to all deferred 2008 runners. Follow the instructions printed on your email sent Friday 19th December.
Back to the Top >>

 

QHelp! I have not received my race pack for the 2009 Bupa Great Winter Run
ARace packs are now being sent out. To download a copy of the Bupa Great Winter Run competitors information please click here. To download a copy of the Junior Winter Run competitors information please clickhere.
Back to the Top >>

 
 
 

terms of use   contact us